Digital Convergence Hub
Simple, streamlined & open telecommunications
Increase telecoms visibility, fairness & performance.
Hayo’s Digital Convergence Hub (DCH) simplifies and streamlines telecoms processes, interactions and services, to enhance user experiences and regulate pricing for governments. It provides an impartial and fair platform for all involved parties, without favouring a particular telecom service provider or sector.
This carrier-neutral clearing house converges various telecoms solutions such as voice, messaging and other data services , with Hayo sitting in the middle of multiple mobile operators. All traffic passes through Hayo’s DCH to the correct operator, offering full visibility and taxation in real-time.
Benefits
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Fair Telecoms Market
A central, neutral hub for all operators to level the playing field, with transparent tariffs and standard interconnection fees to protect new entrants from excessive charges.
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Efficient Traffic Monitoring & Dispute Resolution
Real-time tracking and accurate monitoring, with a neutral and unbiased platform to fairly resolve billing discrepancies.
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National Security & Data Management
Unified surveillance point and centralised data for efficient monitoring, with top-tier security protocols and unified privacy standards to handle and protect user data.
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Infrastructure Optimisation & Technological Integration
Centralised, shared services with common infrastructure for cost efficiency, seamlessly meshing legacy and new technologies.
Regulatory Framework & Operations
Telecom Oversight
Oversight responsibility under the country’s relevant authority for telecom-related activities.
Policy Framing
Proposed policy framing by the relevant authority.
Licensing & Accreditation
Temporary license for technical development and official accreditation from relevant regulatory bodies, ensuring compliance.
Audit & Compliance
Routine audits for transparent, fair and compliant operations, overseen by the relevant authority.
Dispute Resolution
The relevant authority will be the ultimate arbitrator for disputes, ensuring fair resolutions in the nation's best interests.
Operational Model
1 Technical Integration
The country’s telecom services sync with Hayo’s DCH, requiring secure communication links and infrastructure compatibility checks.
2 Billing & Tariff Oversight
The DCH will deploy a consolidated billing system, managing inter-service charges based on clear and standardised tariffs.
3 Quality Assurance
Thorough checks ensure consistent standards for all integrated services, including call quality, SMS delivery, and others.
4 Growth & Expansion
Hayo’s DCH is consistently evolving by integrating emerging technologies and enhancing its capacity within the telecoms sector.
Delivering on-the-ground innovation
across Africa, the Middle East & around the world
Global Reach
Local Experience
Innovative
Customer Focused
Transparent
Delivering Change
