Verify

Real-time, AI-driven performance testing & monitoring

Proactively detect and resolve performance issues with Verify.

Hayo’s Verify solution makes it simple for businesses to assess their global telco estate, exceed customer expectations and scale with confidence, no matter the location.

Verify enables fast, responsive, and engaging communications for hyperscalers and enterprises across verticals, by assessing customer experience and contact centre ecosystems. Customers and end users rely on these networks 27/7/365, so rigorous testing is vital to ensure high-quality call performance. It can also be used by mobile operators for SMS testing for access numbers, as well as fraud detection and voice bypass.

Verify takes automated functional testing to the next level, making it simple to streamline operations and improve customer experiences.

3.9bn+

interactions monitored quarterly

99%

of issues identified before they happen

250+

carriers
globally

Discovery

Verify looks at your entire IVR and automatically provides an interactive map detailing current CX operations.

With a clear view of the existing setup and up-to-date documentation, users can use this as a benchmark, easily identify improvement areas, and rapidly implement changes.

Automated Testing

After developing new solutions, users can utilise Verify to conduct comprehensive soak tests before deployment, where any errors and faults are rapidly identified.

Verify leverages information obtained through IVR discovery or vXML ingestion features to automatically generate easily editable test scripts, enabling users to continuously enhance their CX environments.

Monitoring

After changes are launched, Verify monitors key metrics across the entire contact centre at predetermined intervals, alerting users if any results fall below acceptable thresholds. This ensures a consistent customer experience.

Verify also automatically generates and shares reports to highlight performance as needed.

Verify Platform Add-Ons

Outbound Voice - Ensure high voice quality with Verify’s advanced voice testing and monitoring. Continuously check routes, analyse CLI/ANI presentation, and maintain the standards necessary for global reach.

Outbound SMS - Verify’s SMS testing and monitoring covers all bases, from Sender ID and Content Check to Timeouts and genuine DLR. It inspects your SMS routes for optimal performance and security, ensuring reliable global delivery of messages.

Simbox Detection - Fraudsters are becoming increasingly agile and intelligent, but Verify ensures you are one step ahead. By frequently rotating test numbers and utilising multiple detection methods, it rapidly blocks offending SIMs.

Load - Verify’s Load module generates high-volume call traffic simulations, assessing performance from the carrier level to the agent's desktop. This guarantees that systems meet specifications and maintain functionality under stress.

ICC - Enhance customer satisfaction, streamline self-service, and improve your IVR systems with ease. With Verify's AI-driven, fully automated platform, you can test your CX in every country, ensuring a consistent and accurate experience.

Benefits

Customer Experience

Verify is a proactive, reactive and rapid solution, offering true customer experience testing and round-the-clock monitoring to reduce risks.
Data-Driven Insights

Gain instant, AI-powered insights into problems across your entire CX ecosystem, helping to overcome issues before they happen.
Cost Efficiency

Verify is fully automated, helping to boost operational and cost efficiencies, with no hidden fees.
Time Savings

Free up time to focus on your core business, without the hassle of manually testing your systems.